Friday, July 20, 2007

a mother's work is never done

Here's an email I sent this morning to the Club Penguin support team:
My daughter worked hard to get enough coins to upgrade Duckduckpeng's igloo to the ice castle two days ago. She was so happy with that upgrade and just started decorating the castle. The next day when she logged in, she had her old igloo, NOT the castle. The ice castle isn't offered in the current igloo upgrade catalogue. Is there some way her ice castle can be restored for her? She put a lot of time in to get that upgrade.

thanks for any help, Carole
p.s. As an adult with an advanced degree, I am embarrassed to be sending this email.

14 comments:

lemonjuicer said...

my 8 year old step daughter has totally abandoned club penguin in favor of webkinz...

club penguin is soooo 2 months ago.

hughman said...

lol. i quickly got over club penguin. the "kids" were SO needy and took everything SO personal! my favorite part was getting the pets.

the Drunken Housewife said...

Iris Uber Alles doesn't play Club Peng these days. She tried to do webkinz, but I refused to go buy one of those stuffed animals with the code on it. She mostly looks at Youtube when she's online.

My girls went through a big phase of Barbie.com and bratz.com. Lola just came back to Club Peng after having had a sabbatical from it and is enjoying it a lot.

Carla said...

what is this club penguin stuff? wait, never mind.. I don't want to know :)
I don't have an advanced degree, but I'd still be embarrassed to send that email.

For the younger set, my 3 and 5 year olds love the site uptoten.com the songs are absolutely viral... and the games (and number of them available!) keep my boys entertained because there is always something new to play with there.

Meeks said...

You're a damn good mommy for sending that email. She'll remember that when she's older. I definitely remember whether or not my parents took me seriously when I was younger and it makes a difference.

hughman said...

ps. i love "duckduckpeng". ironically enough, i was "frowstycup'!!!

hughman said...

so did they answer? did lola get her castle back?

Zhu said...

I found you on the bloggeries forum ;)

This post is Greek to me probably cause I don't have kids ! What happened to Lego ??? And to Winnie and Tiger ???

I feel ooooold...!

the Drunken Housewife said...

The Club Penguin support person wrote back to me promptly enough, but he said once an igloo upgrade is not in the current catalogue, it can't be given out. As a consolation, he gave Duckduckpeng's account 10,000 coins, but asked that I never bother them again with this sort of request and that I train my child to logout to save her account whenever she does anything significant.

Thank you, meeks, for the words of praise. I appreciate it.

southernchickie said...

Club Penquin is like crack to children...

My little princess is obsessed with getting more coins. I am thinking about letting her pimp her penquin out, since I am too cheap to spring any more money into that crap..

Melissa said...

"never to bother them again with this kind of request?"

Are you serious? He's the one working for Club Penguin. You are a paying customer.

Get over yourself, young man. This is precisely the kind of issue you should be dealing with when you work at a place known as Club Penguin. Suck it up, buddy.

And you just know that someday, if he has children, this is going to rebound on him in the form of some totally embarrassing but vital thing to his child that he humiliates himself to do--I hope he doesn't encounter some attitude when he does.

.

the Drunken Housewife said...

I was definitely paraphrasing! He said that they only grant this request one time a customer, so if it happened again, they wouldn't help out DuckDuckPeng.

hughman said...

well at least they answered you. i was banned for saying "bitch", as in "Hey Bitch!" in a friendly way.

my membership has expired. i hope my 4 pets and igloo live on.

Melissa said...

Still...she worked hard for her upgrade, and it would have been a fairly easy matter for the programmers at Club Penguin to put in an automatic "this upgrade has expired" message for the expired items.

I got a two-minute rant from my DH when I asked him how hard it would have been to do that. I've learned that he's merciless on his peers.